Just Smart Business began as a practical, real-world response to a challenge faced by many small business owners: knowing what needs attention but not always knowing where to start.
The foundations of the JSB methodology were formed through a Small Business Professional Development project delivered in conjunction with the Northern Rivers Chamber of Commerce. Led by JSB Founder Keith Davidson, the program was designed to support businesses in building their eCommerce capability while also addressing broader strategic and operational challenges.
A New Framework for Strategy
Central to the program was the adoption of a modified Balanced Scorecard framework. Rather than focusing solely on financial outcomes, participants were guided to step back and view their businesses through multiple lenses—strategy, customers, internal systems, capability, and execution. This process helped business owners identify the few priorities that truly mattered, align their actions to those priorities, and regain control over how their business was developing.
"The two accompanying works visually document that journey. The first reflects the fragmented thinking, competing demands, and uncertainty that often exist before strategy is clarified. The second represents the structured order that emerged once businesses applied a disciplined strategic framework."
The program was independently evaluated and recognised as delivering exceptional value, particularly for its ability to translate complex strategic concepts into practical, usable outcomes for small business owners.
In the years that followed, Keith continued to refine this approach through research, workshops, and one-to-one advisory work with start-ups and established businesses alike. What emerged was a repeatable, proven process—designed not to overwhelm, but to create clarity, focus, and momentum.
Today, Just Smart Business exists to bring that process to a wider business community, helping owners and leadership teams move from complexity to clarity, and from intention to action.